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Benjamin Lupu CFP's Blog

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Just a short thought to get the word out quickly about anything in your neighborhood.
Share something with your neighbors. What's on your mind? What's on your mind? Make an announcement, speak your mind, or sell something
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christine francavilla April 5, 2014 at 10:53 am
I find that seems to be in the trend in areas other than business. In higher education, where IRead More work, colleges are stepping up their efforts to hire more people to handle the customer service areas of their student service offices, realizing that just posting information on the website isn't enough. Students (our customers) want to talk to people without waiting on hold while they listen to a phone tree of options. We are rounding the corner and realizing a large part of customer retention is dependent on accessible customer service. Our technology makes it possible for students to reach us via email all day, phone and now, by texting their question or a request for us to call them. None of these options can be successfully handled by outsourcing (as we've seen when we temporarily employed a call center).
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